FAQ

Home » FAQ

Q: What sort of carpet types can you provide cleaning services for?
A: We can clean any type of carpet and fibres, including silk rugs.

Q: How much do you charge?
A: We base our quoting on per room basis instead of per square meter. Depending on how many rooms you have and whether your property requires just a base clean or an industrial clean, our experienced customer service representatives will be able to draft up an email quote or give you a quote over the phone, you’re also welcome to get an instant quote using our smart web form. Our pricing is unbelievably affordable and our services are very easy to book.

Q: When can I start walking on my carpets?
A: You can start walking on your carpets as soon as the job is finished.

Q: Would all the stains come out?
A: We make use of the best cleaning products and the latest techniques, we can remove most stains. Depending on how long the stain has been on the carpet for, some will completely disappear and some will stay. If we can’t remove these stains, no one else can! In order to ensure you get the best results, our experienced technicians are able to assess your carpets to see which areas are heavily soiled and stained. They will then be able to advise on the areas that require industrial cleaning.

Q: What payment methods do you accept?
A: We accept visa, mastercard, paypal, cheque, bank deposit/transfer and cash. If you require a different payment method, then please ask us if we can accept it.

Q: Do you guarantee your work?
A: We have been servicing both residential and commercial clients in Canberra for years and have many happy customers to this day. Once the job is done, our technicians will check with you to confirm that you’re happy with the job before they leave your property.

Q: How long in advance do I need to book?
A: We are able to offer same day service, however you are more than welcome to book in advance if you wish.

If you have any other questions, then please don’t hesitate to contact our support team anytime.